Shipping policy
We appreciate your trust and purchase from SHARON JACINTA CHUNGSON. Specializing in casual and fashion apparel, our brand adheres to strict operational standards to ensure every order is carefully inspected, professionally packaged and dispatched in proper condition. We strive to offer stable and reliable logistics services for all domestic and international orders.
1. Order Processing Schedule
All validated and fully paid apparel orders will undergo internal verification, stock arrangement and secure packaging within 1 to 5 business days, excluding weekends and official New Zealand public holidays. During busy promotional seasons or periods of increased order volume, processing timelines may be moderately extended. Our customer support team will send timely notifications to clients if any unexpected or prolonged delays occur.
2. Shipping Fees and Estimated Delivery Timeline
Shipping costs are calculated individually for each order according to package weight, size and delivery destination. Final shipping expenses will be clearly displayed during the checkout process before payment completion. The standard delivery timeframe for all apparel orders is approximately 15 business days after dispatch. All delivery estimates are non-binding and may vary due to courier logistical delays, customs clearance procedures, extreme weather, regional transport restrictions and public holidays in destination regions.
3. Dispatch Confirmation and Tracking Access
Once your order is successfully dispatched from our warehouse, you will receive an official dispatch confirmation email containing your exclusive tracking number and shipment details. Please note that tracking data will not activate immediately after shipment. Full tracking updates and transit status will become accessible online within 24 to 48 hours after the package is picked up by our logistics provider.
4. Shipping Address Accuracy Policy
Customers are solely responsible for providing accurate, complete and grammatically correct shipping address information when placing an order. SHARON JACINTA CHUNGSON accepts no liability for misdelivery, delivery failure or package returns resulting from incorrect or incomplete address details provided by customers. Any packages returned due to address errors will incur additional reshipping charges, which must be covered by the purchaser.
5. Handling of Lost and Damaged Shipments
If your shipment is confirmed lost while in transit, please submit a formal inquiry to our support team within 2 calendar days from your expected delivery date. For orders received with defective, broken or damaged apparel items or torn packaging, customers must report the issue within 24 hours upon delivery and submit clear photographic evidence of both the damaged goods and original packaging. Our team will conduct a detailed review and resolve all valid cases efficiently.
6. Apparel Care and Product Liability Terms
Every fashion garment sold by our store comes with official manufacturer care guidelines covering wearing, washing, drying and maintenance requirements. To preserve fabric quality, color stability and overall durability, customers are required to follow all attached care instructions strictly. We do not take responsibility for product damage, shrinkage, fading or structural defects caused by improper cleaning, careless maintenance, unauthorized alterations or incorrect personal usage.
7. International Shipping and Customs Liability
Cross-border shipments may be subject to import taxes, customs duties and other local administrative fees based on the regulations of the receiving country. All such additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping fees. Our team cannot interfere with local customs inspections, clearance progress or tax assessments for international deliveries.
8. Contact Information
For any enquiries, concerns or assistance regarding this shipping policy, order logistics status or after-sales support, please contact our customer service team through the official details listed below:
Business Name: SHARON JACINTA CHUNGSON
Phone Number: +64 22 719 7871
Email Address: support@chungsoncloset.shop
Physical Address: 233 Field Place, TAS, Richmond 7020, New Zealand